Terms of Service

Agreement

These terms govern your use of Nuvo (“Nuvo”, “we”, “us”) — the web app, the installable iOS home-screen app, and the macOS desktop app. By creating an account or using Nuvo you agree to them. If you don’t agree, don’t use Nuvo. How we handle your data is covered separately in our Privacy Policy, which forms part of these terms.

What Nuvo is

Nuvo is a personal planning application. It holds your domains, initiatives, projects, tasks and time blocks, and — if you connect them — reads your calendars so your commitments and your work appear on one surface. Nuvo is a single-player tool: each account is one person’s system. It is not a shared workspace, a system of record, or a substitute for your own judgment about what to do with your time.

Your account

You need an account to use Nuvo. You’re responsible for keeping your login credentials secure and for everything done under your account. Tell us promptly at hello@nuvo.day if you believe your account has been compromised. You must be at least 13 years old, and old enough to enter a contract where you live.

Trial, subscription & billing

Nuvo starts with a 14-day free trial. No card is charged during the trial. After it ends, continued use requires a paid subscription — billed monthly or annually at the prices shown on our pricing page at the time you subscribe.

• Renewal. Subscriptions renew automatically at the end of each billing period until you cancel.
• Cancelling. You can cancel any time from Settings → Billing. Cancellation takes effect at the end of the period you’ve already paid for; you keep access until then.
• Refunds. Payments are non-refundable except where required by law — but if something went genuinely wrong, email us and we’ll deal with it like reasonable people.
• Payments. Card processing is handled by Stripe. We don’t store your card number.
• Price changes. We may change prices, but not for a period you’ve already paid for, and we’ll give you at least 30 days’ notice by email before a change hits your renewal.
• Taxes. Prices exclude any tax we’re required to collect; where we must, it’s added at checkout.

Your content is yours

You keep all rights to what you put into Nuvo. You grant us only the permission we need to run the service for you: to store, process, back up, sync and display your content, and to send the parts needed for a feature you invoke to the providers that power it (for example, our language-model provider when you use the assistant). We do not claim ownership, and we do not use your content to train generalized AI models.

Connected accounts

Connecting Google Calendar, Microsoft 365, Apple/iCloud Calendar or an ICS feed is optional. When you connect one, you authorize Nuvo to access that account on your behalf for the purposes described in the Privacy Policy, and you confirm you’re allowed to grant that access. Your use of those services stays governed by their own terms. You can disconnect any of them in Settings at any time. We are not responsible for a third-party provider changing, throttling or discontinuing its API.

Acceptable use

Don’t use Nuvo to:

• break the law, or infringe someone else’s rights;
• access another person’s account or data, or probe, scan or stress-test our systems without written permission;
• resell, sublicense or share your account, or run Nuvo as a service for other people;
• scrape, or hammer our API or the APIs we depend on, in a way that degrades the service for anyone else;
• upload malware, or attempt to circumvent authentication, rate limits or billing.

We may suspend an account that is actively harming the service or other users, and will tell you why.

Availability & changes

We work to keep Nuvo running and to keep it improving. We don’t promise uninterrupted availability — maintenance happens, providers have outages, and features change. We may add, alter or remove features. If we discontinue Nuvo entirely, we’ll give reasonable notice and a window to export your data.

Ending it

You can stop using Nuvo whenever you like, and can request deletion of your account and data by emailing hello@nuvo.day. We may terminate or suspend your account for a material breach of these terms, or for non-payment. On termination your right to use Nuvo ends; deletion of your data follows the retention section of the Privacy Policy.

Disclaimers

Nuvo is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Nuvo’s assistant produces suggestions, not advice — what you do with your time, money, health or commitments remains your decision. We do not warrant that sync with a third-party calendar will be complete, timely or error-free. Keep your own records for anything that matters.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or missed commitments. Our total liability arising out of or relating to Nuvo is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions don’t allow these limits; where that’s so, they apply to the extent permitted.

Changes to these terms

We may update these terms as Nuvo evolves. The “Last updated” date above will change when we do, and we’ll notify you by email or in-app before a material change takes effect. Continuing to use Nuvo after that means you accept the revised terms.

Governing law

These terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules, and the courts located there have exclusive jurisdiction — except that either of us may seek injunctive relief anywhere appropriate.

Contact

Questions about these terms: hello@nuvo.day.