Support
Help, and a human.
How everything works, what to do when it doesn’t, and where to find us. Nuvo is a small operation — the person who answers your email is the person who builds the thing.
Get help
Two ways to get unstuck.
Anything at all — a bug, a question, billing, or a feature you wish existed.
hello@nuvo.dayUsually within one business day.
Ask Nuvo
Press ⌘J in the app and ask in plain language. Fastest route for “how do I…” — it knows your actual week, so the answer is about your data, not a generic doc.
What to include
Four lines gets it fixed in one round trip instead of four: what you were doing, what you expected, what happened instead, and where — the Mac app, a browser, or your phone. Your version is in Settings → About.
Start here
The first fifteen minutes.
- 01
Sign in
Nuvo signs in with Google — one button, no password to remember. The 14-day trial starts on its own and never asks for a card.
- 02
Name the parts of your life
On first run you pick your domains — the areas you’re permanently responsible for. Work, family, the thing you serve, your own health. Nothing is seeded for you, so they’re yours from the first minute.
- 03
Connect a calendar
Settings (⌘,) → Calendars. Google, Microsoft 365, Apple/iCloud, or an ICS feed. Connect the one your meetings actually live in — Nuvo can’t tell you what you have room for until it can see what’s already there.
- 04
Set your hours and time zone
Settings → Schedule. Working hours bound where Nuvo proposes focus blocks; the time zone decides what “3pm” means. Both take ten seconds and prevent most confusion later.
- 05
Capture something
Press ⌘K in the app, or ⌥Space anywhere on your Mac. Type it like a text message. It lands in the inbox — nothing is scheduled until you say so.
- 06
Compose a week
Open the Sunday flow and walk it: what moved, what you’re betting on, what you’re pulling in, and where it lands. That composed week is the gate — it’s what makes the rest of the app work.
You can replay the guided welcome tour any time from Settings → About → Replay.
Guides
How each part works.
Capture
The three doors into the inbox
⌥Space — anywhere on your Mac, without leaving what you’re in. A small panel drops in, takes the keystrokes, and vanishes. Nuvo never steals your window.
⌘K — the command bar inside the app.
C — jumps your cursor into the capture field on the Schedule, for when you’re already there.
All three land in the same place: the inbox. Nothing is scheduled, routed, or decided until you decide it.
Writing a capture — the grammar
Type it like you’d text yourself. Nuvo reads the structure out of the sentence and shows you what it understood, so a wrong guess is visible and one tap to remove.
call David tomorrow 9am 30m #church !high @sermon // bring the outline
- tomorrow 9am
- Dates and times, written how you’d say them. “next tuesday”, “fri 2pm”.
- 30m · 1h · 1h30
- How long it takes. Feeds the week’s arithmetic.
- #label
- A label. Type as many as you like.
- !high · !med · !low
- Priority.
- @project
- Route it — to a project, initiative, or domain by name.
- // a note
- Everything after the slashes becomes the description, untouched.
None of it is required. “pick up the dry cleaning” is a perfectly good capture.
Capturing by voice
Every field in Nuvo is a plain text input, so your system dictation works everywhere without a special mode — tap the mic on iOS, or use macOS dictation, and talk. The same parsing applies to what comes out.
Calendars & sync
Connecting a calendar
Settings (⌘,) → Calendars. Connect as many accounts as you like, from as many providers as you like — that’s the point. Work on Google, family on Apple, corp on Microsoft, the volunteer thing as an ICS feed.
| Provider | Direction | Notes |
|---|---|---|
| Two-way | Events read in; scheduled Nuvo work can mirror out to a calendar named “Nuvo”. | |
| Microsoft 365 | Read only | Events appear in Nuvo. Nuvo never writes back to M365. |
| Apple / iCloud | Two-way | Connect with your Apple ID and an app-specific password (CalDAV). |
| ICS subscription | Read only | Paste a feed URL — the youth group calendar, a sports schedule, a shared team feed. |
Connecting Apple / iCloud Calendar
Apple requires an app-specific password rather than your Apple ID password. It takes about a minute:
- Go to appleid.apple.com and sign in.
- Open Sign-In and Security → App-Specific Passwords.
- Generate one, and name it something like “Nuvo”.
- Copy the password Apple shows — it looks like abcd-efgh-ijkl-mnop — and paste it into Nuvo with your Apple ID.
Changing your Apple ID password invalidates app-specific passwords. If iCloud sync stops after a password change, generate a new one and reconnect.
Hiding the calendars you don’t plan around
Settings → Calendars lists every individual calendar under each account, with a toggle. Hide the birthday feed, the holidays feed, the one your company auto-subscribed you to. Hidden calendars don’t show on the grid and don’t count against your available hours — which is the part that matters, because a fake-busy calendar makes the week’s arithmetic lie.
The “Nuvo” mirror calendar
On first Google connect, Nuvo finds or creates a calendar named Nuvo and reconciles your scheduled work to it. That way anyone looking at your calendar — including your other tools — sees the time you committed, without Google becoming the source of truth.
It’s one-directional on purpose: edit the block in Nuvo, not in Google. If you’d rather no one saw it, hide or delete the Nuvo calendar in Google — or don’t connect Google at all.
Planning your week
The four pools, and the one gate
Work moves through Nuvo in one direction, and there’s exactly one gate. Understanding this is most of understanding the app.
- Inbox
- Raw captures. You never plan straight out of here — you process it first.
- Backlog
- Processed and deliberately undated. Project work waits here without nagging you. It never rolls, and it never shows up on Today uninvited.
- The Week
- What you actually committed to carry. This is the gate: nothing reaches a day without passing through a week you agreed to.
- Today
- It has a date, and maybe an hour. A scheduled task IS the block on your calendar — there’s no second copy to keep in step.
The Sunday flow
Sunday is where the week gets decided, and it’s minutes, not an afternoon. You see what moved, sweep what’s loose, name the priorities you’re betting on, pull the work those priorities need, and compose it onto real days.
You can run it any day — it’s called Sunday because that’s when most people want it, not because the app enforces a calendar. Miss one and nothing breaks; you just start the week without the gate closed behind you.
“Can you carry this week?” — how the arithmetic works
Nuvo adds up what your in-flight projects need this week and divides it by the hours you actually have — your working hours, minus the meetings your calendars already know about.
Roughly 0.7 to 1.0 is a week you can carry. Over 1.0 and you’re making a promise the hours don’t support. Well under, and something you said mattered isn’t being pulled in.
The ceiling is calibrated against the pace you’ve actually proven over the last four weeks — not the pace you wish you had — with a little room to grow. A brand-new account has no history to calibrate against, and it will say so rather than pretend.
Priorities, and why they want to be projects
A priority is a named outcome for the week. You can write one as pure intention, but it gets useful when it’s bound to a real project — then its progress is derived from actual finished work instead of your memory of it, and Friday can show you what moved without you keeping score.
Putting work on the hour
Drag from the rail onto the grid. Drag the block to move it, drag its edge to resize. That block is the task — there’s no separate event to reconcile, which is why moving it in Nuvo just works everywhere else too.
Standing time works the other way round: protect a recurring window — the 6–8am block, Thursday afternoons — and matching work is drawn into it when the week is composed.
Your day
Morning and evening
The morning brief pulls from the week you already committed to and asks you to name today — it isn’t a blank page, because the decisions were made on Sunday.
The evening close leads with what moved, then sends leftovers back to the week rather than letting them pile onto tomorrow by default.
Rollover, overdue, and repeats
Rollover — overnight, unfinished work from yesterday comes forward to today. It keeps its duration, loses its time, and carries a ↻ badge so a task that’s rolled four times is visibly a task that’s rolled four times.
Overdue — a block goes overdue an hour after it was meant to end, and pins to the top of today in orange. One hour of grace, then it says something.
Repeats never roll. A missed Monday standup doesn’t become a Tuesday standup. Recurring work either happened or it didn’t.
Domains, initiatives & projects
What each level is for
- Domain
- An area of lasting responsibility — one you’ve committed to keep showing up in. Work, family, health, the thing you serve. Not a folder, not a tag you’ll forget you made. It carries a color that identifies its work everywhere else in the app.
- Initiative
- A big outcome under a domain — usually about a quarter’s worth. “Launch the new service.” “Get back to running.”
- Project
- A finite thing that gets finished. It has a size and a finish line, and those two numbers are what let Nuvo say how much of it belongs in this week.
- Task
- The atom. Give it a date and it’s planned; give it an hour and it’s a block on your calendar.
⌘1 – ⌘4 jump between the floors; ⌘↑ and ⌘↓ travel the ladder.
On Deck — deciding which weeks hold what
A timeline of your projects across the coming weeks. This is the coarse call — is this a February thing or an April thing — made before anything touches an hour. Drag a project onto a week and the demand it creates shows up immediately, so overload is visible while it’s still cheap to fix.
Grooming — making work ready before it’s scheduled
Work that isn’t shaped can’t be honestly scheduled: you can’t estimate it, so it can’t be measured against your hours. Grooming is the short pass that gives a project an outcome and its tasks a size. Readiness reports where the funnel needs you — it’s a thermometer, not a scoreboard, and it never nags.
Looking back — the weekly review
A Friday pass that closes the week from evidence rather than memory: completed blocks, meetings you actually attended, and — if you connect it — the work you shipped on GitHub. It surfaces at most one real finding, and stays quiet when there isn’t one. Manufactured insight is worse than silence.
Ask Nuvo
What the assistant will and won’t do
⌘J opens Nuvo. Ask in plain language — it can scaffold a project into tasks, propose a week, prepare the pre-work for a block, or just answer a question about your own funnel.
It drafts into quiet places and waits. It does not move work onto your calendar, reschedule your day, or act while you’re away. Everything it does shows up as a card you can undo in one tap. That’s a product decision, not a limitation: an assistant that runs your day removes the judgment the whole app exists to build.
What it can see
To answer usefully it needs context, so your prompt goes out with the relevant slice of your planning data — the tasks, calendar snippets, and project structure the question actually needs — to the language-model provider that generates the proposal. It’s used to answer you, and for nothing else. Details are in the privacy policy.
Settings & appearance
What’s in Settings
- Appearance
- Five looks, each in light and dark. Purely cosmetic — pick the one you want to sit in all day.
- Schedule
- Working hours, which day your week starts on, and your time zone.
- Calendars
- Connect, reconnect, and choose which individual calendars are visible.
- Integrations
- Other sources of finished work, like GitHub.
- Labels
- The #labels you’ve created.
- Account
- Who you’re signed in as, and sign out.
- Billing
- Your plan, card, invoices, and cancellation.
- About
- Your version, what changed in each release, and a replay of the welcome tour.
Shortcuts
Keyboard, first.
Anywhere
- Capture from anywhere on your Mac (native app)
- ⌥Space
- Command bar
- ⌘K
- Toggle Nuvo, the assistant
- ⌘J
- Settings
- ⌘,
- The shortcut panel, in the app
- ?
Moving around
- Jump to a floor — Schedule, Projects, Initiatives, Domains
- ⌘1 – ⌘4
- Travel the ladder
- ⌘↑ / ⌘↓
- Back
- ⌘[
- Focus — hide the panels
- ⌘.
The Schedule
- Spread, Week, Day, Month
- S · W · D · M
- Next / previous period
- = / −
- Today
- ⌘T
Inbox & tasks
- Move the cursor
- J / K
- Open the task
- ↵
- Plan for today · tomorrow · next week
- E · T · N
- Reschedule — pick a date
- R
- Mark done or reopen
- F
- Send it back to the inbox
- I
- Move to trash
- X
- Capture
- C
Create
- New project
- P
- New initiative
- I
⌥Space is the only shortcut that works outside the app, and it needs the native Mac app to be running.
Troubleshooting
When something isn’t right.
⌥Space doesn’t open capture
Another app has claimed the same hotkey — that’s almost always it. Quit the app that owns ⌥Space (Spotlight replacements, launchers and clipboard managers are the usual suspects), then relaunch Nuvo so it can register the shortcut.
⌥Space only works in the native Mac app, and only while Nuvo is running. It doesn’t need to be the front app — that’s the point of it — but it does need to be open. Inside the app, ⌘K does the same job.
An orange “reconnect” banner appeared
A calendar’s credentials expired or were revoked. Nuvo shows the banner rather than quietly falling behind — sync never fails silently here.
Settings (⌘,) → Calendars → Reconnect on the account that’s flagged. For iCloud, generate a fresh app-specific password first; Apple invalidates the old one when you change your Apple ID password.
Some events aren’t showing on the grid
Check Settings → Calendars. Each connected account lists its individual calendars, and any you’ve hidden stay out of the planning surface on purpose — that’s how you keep the birthdays feed from pretending to be work.
If a whole account is missing, it may need reconnecting. If a single event is missing, give sync a minute, then reload.
My Nuvo work isn’t appearing in Google Calendar
Scheduled work mirrors to a dedicated Google calendar named Nuvo, created on first connect. Make sure that calendar is ticked visible in Google Calendar’s own sidebar — it’s easy to miss on a busy account.
The mirror is one-directional by design: Nuvo is the source of truth for its own blocks, so edits you make to a mirrored event in Google get overwritten on the next sync. Move the block in Nuvo instead.
Times are landing an hour or two off
Settings → Schedule → Time zone. Nuvo plans in the zone you set, so a stale one from a trip will shift everything by exactly that offset. Set it to where you actually are.
Unfinished work moved to today on its own
That’s rollover, and it’s deliberate. Overnight, anything left undone from yesterday comes forward to today with its duration intact and its time cleared, carrying a ↻ badge so you can see it rolled. Repeating occurrences never roll — a missed Tuesday standup doesn’t become a Wednesday one.
The Mac app won’t open, or macOS says it can’t be verified
Nuvo’s Mac builds are signed with an Apple Developer ID and notarized by Apple, so this shouldn’t happen. If it does, you likely have a partial download — delete it, empty the trash, and download again from the link on nuvo.day. If it persists, email us with the exact wording of the message.
The Mac app isn’t updating
It updates itself quietly in the background, so normally there’s nothing to do. To force it: Settings → About → check for updates, which also shows the version you’re on and what changed. If the check fails, download the current build and install over the top — your data lives in your account, not in the app.
How do I get Nuvo on my iPhone?
Open app.nuvo.day in Safari, tap Share, then Add to Home Screen. It installs as a full-screen app with the same account and live sync. A native iPhone app is on the way.
I can’t sign in
Nuvo signs in with Google only, so there’s no Nuvo password to reset. Make sure you’re signed into the Google account you originally used — a second work account will land you in a different, empty Nuvo account. If you’re stuck, email us from the address you expect to be signed in with, and we’ll sort it out.
Not here? Email us — genuinely, that’s what it’s for.
Account & billing
The money questions.
How the trial works
Fourteen days, every feature, no card. It starts by itself when you sign up and you can see exactly how many days are left in Settings → Billing. When it ends, Nuvo asks you to choose a plan — it doesn’t charge you quietly, because it never had a card to charge.
What it costs
$29 a month, or $19 a month billed annually — $228 a year, which saves $120. There are no tiers and no add-ons: both plans are the entire product.
Changing your card, plan, or invoices
Settings → Billing → Manage billing opens the secure Stripe portal, where you can update your card, switch between monthly and annual, and download every invoice. Nuvo never sees or stores your card number.
Cancelling
Settings → Billing → Manage billing → cancel. Two clicks, no exit interview, no “are you sure” maze. You keep full access until the end of the period you’ve already paid for, and Settings will show you that date.
Changed your mind before it lapses? The same pane offers Resume subscription.
Your calendars are unaffected either way — they live in Google, Apple, and Microsoft, and they stay there.
Signing in, and signing in on another device
Nuvo signs in with Google, so there’s no separate password. Sign in with the same Google account on the Mac app, any browser, and your phone — it’s one account and everything syncs live between them.
One account is one person’s system by design. There are no seats, no shared projects, and nobody else is ever in your account.
Deleting your account
Email hello@nuvo.day from the address on the account and we’ll delete it, along with the planning data in it. If you’d rather just cut the calendar link, you can disconnect any calendar yourself in Settings → Calendars at any time — that revokes Nuvo’s access immediately.
Refunds and anything unusual
Email us and tell us what happened. Billing edge cases are handled by a person, not a policy page.
Your data
Where it lives, and who can see it.
It’s yours, and it’s isolated.
Your planning data sits in a private database with row-level security — only your signed-in account can read or write it. Accounts never see each other.
Calendar credentials go in a vault.
OAuth tokens and app-specific passwords are stored separately from application data, never in plain tables.
Google data is used for one thing.
Syncing your calendars and scheduling your work. Nuvo follows Google’s Limited Use requirements: it is never sold, never used for advertising, and never used to train general AI models.
We don’t sell anything to anybody.
The business model is the subscription. That’s the whole model — which is why there’s no incentive to do anything else with your calendar.
You can leave with your calendars intact.
They live in Google, Apple, and Microsoft. Disconnecting Nuvo stops the sync and changes nothing about the calendars themselves.
Want a copy of your data, or have a question this doesn’t answer? Email hello@nuvo.day.
Requirements
What you need to run it.
- Mac
- The native app is a universal build — Apple Silicon and Intel. It installs from a signed, notarized DMG and updates itself in the background.
- Web
- Any current browser — Chrome, Safari, Edge, Firefox. Nothing to install.
- iPhone
- Open app.nuvo.day in Safari and Add to Home Screen. A native app is on the way.
- Account
- A Google account to sign in with, and a calendar worth connecting.
Releases
What version you’re on.
Still stuck?
Write to us. Tell us what you were trying to do. There’s no ticket queue and no bot — just the person who built this.
Email hello@nuvo.day